Every conversation is an opportunity
We built ChatFlow because we believe every visitor to your website has a question, and every unanswered question is a missed opportunity. ChatFlow exists to make sure that never happens.
Why we built this
The live chat market is dominated by bloated, expensive tools that take weeks to configure and require a developer to change a button colour. On the other end, free tools lack the reliability and features growing businesses need.
ChatFlow sits exactly in between — a professional-grade platform with the simplicity of a free tool. Embed in 2 minutes. Customise without code. Scale from your first conversation to your millionth.
We started with Mode 1: pure live chat with a real human agent. That's the foundation everything else builds on. In Phase 2, we're adding AI-powered responses trained on your knowledge base. By Phase 3, ChatFlow becomes a full multi-channel support platform with WhatsApp, Messenger, and more.
But no matter how sophisticated the AI gets, there will always be a human in the loop. Real conversations require real empathy. ChatFlow is a tool for people who care about their customers.
What we believe in
Speed above all
A customer waiting is a customer about to leave. Every ChatFlow decision is driven by making conversations faster — from widget load time to message delivery.
Privacy by design
Your customer data is yours. We're GDPR compliant, never sell data, and give you full export rights at any time. EU data stays in EU data centres.
Radical simplicity
We believe software should get out of the way. ChatFlow is designed so non-technical users can set up, customise, and run their own support without help.
Customer success is our success
We win when you win. That means fair pricing, honest communication, and building features that solve real problems — not just filling a feature checklist.
Security & compliance
Your customers trust you with their data. You trust us with yours. We take that seriously.
GDPR Compliant
Full compliance with EU data protection regulations.
TLS 1.3 Encryption
All data encrypted in transit and at rest (AES-256).
99.9% Uptime SLA
Contractual uptime guarantee backed by redundant infrastructure.
EU Data Residency
EU customer data stays in EU data centres — always.
SOC 2 (in progress)
Audit in progress. Expected certification Q3 2026.
Data Processing Agreement
DPA available on request for all paid plans.
Where we're going
ChatFlow is a 12-month roadmap product. Phase 1 delivers the live chat MVP. Phase 2 adds AI intelligence. Phase 3 expands to multi-channel. Phase 4 targets enterprise scale. We're building in public — your feedback shapes every milestone.